What are the key components of procurement management? Explain why the chal-
lenges and opportunities of global supply chains have enhanced the importance of
2. With reference to the case example in this chapter, describe how the implementation
of i2 software helped Toyota to improve supply chain performance including the
global purchasing operation.
3. What are the key steps that should be followed in the purchasing process of a global
organisation? How would you ensure the cost, quality, time and risk of a large pur-
4. Discuss the need for purchasing ethics and fraud control. Describe the guidelines
of purchasing ethics and the code recommended by the Purchasing Management
Association of Canada.
5. In a multinational manufacturing organisation, what are the key challenges and
opportunities of a make or buy decision? With reference to the guidelines provided
in this chapter, outline the eight steps of developing and implementing an outsourc-
6. In the service sector, describe the key factors and services influencing a decision for
outsourcing. What is the difference between outsourcing and off-shoring? Comment
on how outsourcing of services may affect customer service.
7. What are the decision criteria for applying an SLA (service level agreement) or a
partnership agreement in a procurement contract?
8. Explain how the e-procurement process has transformed the purchasing function.
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